Account Executive

General Summary of Duties: Supports Client Services in both day to day and long-term development activities. Analyzes and troubleshoots system and reporting issues. Reviews new IT release functionality and new reports to ensure achievement of desired business results. Provides support for quality assurance efforts on outgoing data extracts and reports.

Duties and Responsibilities: (Include but are not limited to)

• Support Client Services in implementation of Health Risk Partners systems and services for health plan clients.
• Provide ongoing support to daily operations of clients.
• Provide QA review of reports, documentation, and IT application releases.
• Troubleshoot client systems issues as needed for client engagements.
• Research client questions and software issues.
• Support the updating and management of client request/issue logs and HRP tracking systems.
• Support system demos and training by staging reports, identifying examples, etc.

Knowledge, Skills & Abilities:

• 5+ years of healthcare experience with knowledge of Medicare, claims administration, or medical coding
• Medicare Advantage/Part D experience strongly preferred
• Must have strong written communication skills
• Results oriented and effective in client interactions comprising users of HRP systems
• Strong analytical skills
• Experience with database applications
• Proven ability to work independently
• Problem solver
• Quick learner

Travel Requirements: May require up to 10% for travel to HRP headquarters, client sites and conferences.

Education: Bachelors degree preferred in Health or Business Administration, Information Technology or related field.

Experience: Understanding of Medicare or health claims, and healthcare systems.

Physical Demands/Working Conditions: Must be able to travel to remote work sites, carry laptop and lift work files up to 25 lbs. Must be able to operate standard office equipment.